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Your frequent questions
The "Krynéospère" loyalty program was designed for people concerned about their hair health. As a member, you earn points at each order that allow you to access discounts and many exclusive advantages. This program is reserved for Krynéo customers, then offering a unique experience and rewards for your commitment to our 100% natural food supplements cures.
If you don't have any Krynéo account yet create one by clicking on "Connect" at the top of the page, and you will automatically reach the Krynéospère. If you already have an account, simply connect by also clicking on "Connecting" and you will automatically join our loyalty program.
It's very simple, each euro spent on our site gives you 1 point! For example, a cure at € 39.97 to bring 40 points.
To earn more points, you can also fulfill certain missions such as the publication of an opinion, registration for the newsletter, ...
Note that the delivery costs are not taken into account for the counting of points.
To do this, connect to your account, select "Loyalty program" you will see your point balance displayed.
Once your registration is made to the loyalty program, you can view your points from your “account” space. You can then exchange them for coupons that can be used on our kryneo.com site.
The awards are not combined with each other, or with other promotional codes.
Your reward is valid for 3 months from the day of its validation.
Yes, your points have a validity duration of one year. Your balance of points will therefore expire if you have not used them in the last 12 months.
If you decide to return or cancel all of your order, your points will be automatically canceled.
If you decide to return or cancel part of your order, the points of the items concerned will be deducted. The points of the items you have kept will be credited.
If you have 2 accounts with 2 different email addresses, we can merge the points on 1 only and the same account (but not the status). Write us at the email address info@kryneo.com.
If your orders have been placed from the same email address, then yes your old orders are recorded.
Yes ! If a friend you sponsored makes its first purchase, he will receive a 10% discount to be used within 15 days on his order. In thanks for this successful sponsorship, you will also receive 200 points on your account provided that your friend has bought a Krynéo cure on time.