Take the time to read because this may be important for the successful receipt of your package.

Both for Belgium and for all other countries

BEWWAY works with BPOST, products of La Poste (Belgium), and takes responsibility for part of your shipping costs, to satisfy you.

The buyer pays all transportation costs, customs fees and bears the risks associated with transporting the goods to their final destination.

Our goods are delivered EX WORKS. This Incoterm means that the seller must make his goods available upon leaving his factory on a negotiated date. The buyer pays all transportation costs, customs fees and bears the risks associated with transporting the goods to their final destination.

The goods travel at the buyer's risk even when they are sold "Free Shipping".

Description of the different delivery statuses:

• PENDING: we are waiting for payment for your order
• PROCESSING IN PROGRESS: your order is being prepared
• DELIVERED: your order has been forwarded to the delivery company for shipment
• RETURN: your order could not be delivered to your address and is returned to the depot.
• RETURN FROM A RELAY POINT: if the customer has not collected their package in time from a COLLECTION POINT, returning this package will incur a fee of €10. This amount is a flat rate linked to return and resend costs.

 

Package tracking:

An email will be sent to you as soon as your order is sent, providing its traceability number, as well as the carrier's contact details.
All the details of your orders are present in the history of your customer account where you can consult them at any time.

 

In case of damage to the package:

Notify the problem on the slip that the carrier will have you sign.
We insist that the package must be checked in front of the delivery person. Any missing or damaged product must be indicated on the delivery person's slip before signing for receipt.
Unfortunately, no further recourse will be possible without this indication, given that insurance does not cover any damage or loss without this indication.
If this point has been correctly carried out, send us photos of the damage as quickly as possible, accompanied by your full contact details, the order number and the tracking number of the package followed by the name of the delivery company to the following email address: info@kryneo.com

Keep damaged packaging and items until we send you a message authorizing destruction or return.
After receiving your email, an insurance file will be created.
If you do not have insurance, the carrier's insurance will take over according to their conditions of acceptance.
In the event of damage or loss, it will be the carrier's insurance which, if it accepts the file as valid, will compensate or not the loss or damage of the package.